Introduction:

Welcome to the Information Technology Services (ITS) Help Center!  We are happy to have you as a member of the front lines of User Support Services.

     This handbook was written specifically for you, and is broken up into sections for easy referencing!  To navigate through this handbook, read each section and click the link at the bottom of the page to proceed further into the handbook.  If you need to jump to a certain topic in this handbook you may do so at any time, by using the links located at the top of each page.

Why Were You Hired?

• To provide assistance to computer users
• To manage the lab resources
• To maintain cleanliness in the labs
• To represent the ITS department with a friendly and professional demeanor

     Just remember!  We have hired you to make a difference!  As a cadet here you already know that when you put on your uniform, you represent this school and all it stands for.  We want you to realize by accepting this position you have accepted to represent our department.  You must understand that what you do is a direct representation of us, so make us proud!

Let's get started with the handbook, Contacts >>>