Intra-Campus Mail
Intra-campus mail is a service provided free of charge to cadets, faculty, and staff. This means that you can send correspondence to anyone on The Citadel’s campus, provided they have a current MSC # or are connected to an official Citadel Department. You do not need to affix postage to campus mail. Campus mail can be promptly and properly processed ONLY if the name of the addressee and their MSC # or Department are written legibly on the piece of mail. This service is used for Citadel related matters only. Sending cash by means of campus mail is greatly discouraged. The Citadel Post Office cannot be held responsible for any mail that may be lost or damaged in processing. Use of campus mail for personal gain is also prohibited. Campus mail can be mailed from your department, may be deposited in the “top” mail slot located in the Postal Lobby of Mark Clark Hall or you can give it to one of our postal clerks at the window.
There are three types of Campus Mail: Cadet Mail, Departmental Mail and Resident Mail. The following diagrams may help you to address mail correctly. Also, we have FAQ’s if you have a problem in deciding what you need to do.
The Correct Way to Address
| Cadet Mail |
| Name / MSC # |
| Departmental Mail |
| Name / Department |
| Resident Mail |
| Name / MSC # or Name / Department |
Cadet Mail: FAQ
What happens if you don’t know the cadet’s MSC #?
Look up in the campus telephone directory.
Look on Banner.
Look on People Search.
Call Post Office at 3-7690.
What happens if the cadet has left school?
Even though we forward regular USPS mail, we do not forward campus mail to his/her home address. We return it to the sender or department. They can then opt to mail it to the home address.
What happens if the cadet has left and there is no return address from the originator of mailpiece?
The Postal Director opens mailpiece to try and determine where it originated and returns to sender.
What happens if campus mail inadvertently gets put in outgoing mail without postage?
Certainly mail processing is not an exact science and mistakes do happen. Usually, the postal center in Charleston recognizes college mail and attempts to return it to the correct campus. This is why it is always good to have a return address on campus mail and to keep it separate from other “outgoing” mail.
Departmental Mail: FAQ
What happens if an employee is no longer here?
We do not forward campus mail to his/her home address. It is up to the department to return mail to sender in order to let them know the person is no longer associated with that department.
What happens if there is no return address?
The Postal Director opens mailpiece to try and determine where it originated and returns to sender.
What happens if mail is not addressed to individual, but just to department?
It is up to the Department to open mailpiece and determine where it should go.
What happens if mail is addressed to wrong department?
Recipient should reseal envelope, scratch through original address and write correct department’s name on outside of mailpiece.
What happens if mail is delivered to the wrong department?
If possible, let us know. Use post-it note to attach to outside of envelope stating this does not belong to “your department”.
Residential Mail: FAQ
What happens if I put his/her “physical street” campus address?
We do not deliver to “115 Register Road”, for example. We only deliver to Departments or MSC #s. If you do not use a valid address, your mailpiece may be delayed or returned. Our staff will have to manually look up the correct address in an attempt to deliver it.
What happens if I put the Building and Room # of the individual it should go to?
We sort by Departments or MSC #s. Your mail will be delayed for manual lookup.
What happens if I use the Inter-Departmental Envelope that doesn’t have a place for a return address?
Use common sense. Try to be clear in your addressing. Perhaps use an extra space to say who it is “from”. However, make sure anyone can tell your return address apart from who you are sending it “to”.