Inquiring Minds Want to Know…
Will my account balance(s) carry over to the next semester?
All account balances will carry over throughout your college career.
I am graduating/transferring/withdrawing from The Citadel. How do I go about getting a refund from my accounts?
You are able to obtain a refund for any of these accounts. You must visit the OneCard Office located at 208 Richardson Avenue. There you will be able to fill out a refund request form. Your refund check should be issued soon after.
Can I use my OneCard as an ATM card?
At this time, you cannot.
I find that I do not use the funds in one of my accounts. Can I transfer them into another one that I will use more often?
No.
I added funds to my account online using a credit card and I checked my account and saw that the money has not been added yet. What do I do?
While most transactions will be reflected in your accounts immediately, there are times when this will not be the case. When this happens, it is usually caught automatically by our system on the next business day and corrected.
If the money still has not been added to your account by the next day, email or call our office and we will work to solve the issue as soon as possible.
When does my OneCard become void?
It becomes void upon graduation, interruption of enrollment, or termination of employment.
I forgot my OneCard in the Barracks. Can I borrow another cadets OneCard?
Falsifying, altering, or misusing your own or anyone else’s OneCard in any way is strictly prohibited and illegal.