Student Business Services

Mission Statement

As part of the Finance & Business Department, the Student Business Services will strive to be an innovative leader by developing and implementing exemplary business practices for excellent customer service in support of the college’s strategic initiatives and of the cadets, faculty, staff, administration and the college community.

Value Statement

Professional Integrity – Earn Respect – Be Innovative – Engage Collaboration – Achieve Excellence – Tenets of Honor, Duty and Respect

Vision Statement

• Accurate assessment/adjustment of
• Efficient and timely disbursement of cadet/student/parent refunds
• Generation of data of student, department and third party sponsored revenues
• Facilitate proactive collection efforts for tuition and related fees
• Leverage technology for innovative operations, communications, and services
• Sustain responsibility for fiscal integrity and to be excellent stewards of college resources.
• Provide exemplary customer service to students, families and the Citadel.

Tuition & Fees Fall 2024 – Spring 2025- Summer 2025

Please follow this link for information 2024-2025 TUITION AND FEES.

Viewing your Bill

All Students can access can access their student account information via the “Student Business Services” card in My Citadel Portal to view billing information.

Authorized parent users will use the following link to access bills: https://commerce.cashnet.com/citadelpay

As always, we are pleased to support all students, parents, faculty, staff, and members of The Citadel community.

Office – Location and Hours

Our office is located in Bond Hall Room 112 REGULAR OFFICE HOURS (Except Holidays)

Walk In Hours Monday – Friday 9:00am – 4:30pm

Office Hours Monday – Friday 8:30am – 5:00pm

SUMMER HOURS

2nd Week of May – Friday August 9, Monday – Wednesday 7:30am – 5:30pm Thursdays 7:30am – 5:30pm

Customer Care Telephone: (843) 953-5254 Office email is SBS@Citadel.edu

Payment Options

Payments made online (E-Check/ACH or Debit/Credit Card through My Citadel Portal will post automatically to a student’s account automatically. Paper checks that are presented during office hours also will be processed and post automatically to a student’s account. Payments that are mailed to the office may take up to three days after the date of being received.

The 2023 1098T will be available online in Late January 2024. 

A paper copy of the 2023 1098-T Education Tax Credit form paper copy will be mailed to the student home address on file by January 31, 2024.  ELECTRONIC FORMS ARE NOW AVAILABLE. Please follow these instructions to access your 2023 1098T online.

To get a duplicate official copy of your 2015, 2016, 2017, 2018, 2019, 2020, or 2021 1098-T form. You will need the Student’s First and Last Name, Social Security Number, Zip Code of permanent home residence during that year. You will then use the following weblink to obtain an electronic copy of that years IRS 1098-T tax form:  http://heartland.ecsi.net/

Please visit Education Tax Credits for more information and Frequently Asked Questions.

To make a payment, the following options are available:

• Pay online with a debit/credit card or electronic check using My Citadel Portal or BannerWeb.
• In person with cash, check, or money order during posted business hours.
• Mail a check/money order to: The Citadel ATTN: STUDENT BUSINESS SERVICES Bond Hall Room 112 171 Moultrie Street Charleston, SC 29409
• Pay by wire transfer; contact the Student Business Services office for information about using this option.
• Reminder to always include the student’s full name with any payment to avoid confusion. If you have The Citadel Identification (CWID) number, this will speed the process and guarantee accuracy.

Disclaimer

The following information is not intended to be comprehensive and is subject to change. Tuition, fees, and charges are subject to change by administrative, federal, or state legislative changes, or The Citadel Board of Visitors action, and changes become effective on the date enacted. Tuition and fee charges for all courses will be assessed by a student’s level and residency status.  The College reserves the right to correct errors in student fee assessments and charges which are discovered subsequent to the initial billings or fee statements.

Tuition and fees are set regardless of the mode of instruction and the Citadel reserves the right to determine the mode of instruction that it believes will best serve the student in consideration of the totality of the circumstances.  In the event of an unforeseeable cause beyond the control of and without the negligence of the Citadel, including but not limited to fire, flood, other severe weather, acts of God, interruption of utility services, acts of terrorism, pandemic, epidemic, disease at the housing facility or in the surrounding area/city/county, government restrictions, or the like, the Citadel reserves the right to maintain the safety of the premises by any means, including but not limited to, transitioning on-ground classes online or temporarily suspending classes. It is the University’s responsibility to identify potential scholarship recipients on the basis of information provided in your scholarship and study application. The Citadel cannot be responsible for any errors or omissions in the information supplied to it and on which eligibility decisions are based. The Citadel’s decision on the interpretation of eligibility criteria is final and there is no right of appeal. The College reserves the right to correct errors in on websites that may be incorrect regarding any awards, scholarships or financial assistance.

Force Majeure

In the event of an unforeseeable cause beyond the control of and without the negligence of the University, including but not limited to fire, flood, other severe weather, acts of God, interruption of utility services, acts of terrorism, pandemic, epidemic, government restrictions, or the like, the Citadel reserves the right to maintain the safety of the premises by any means, including but not limited to closing or limiting access to campus and/or temporarily closing or restricting use of college residence facilities. Such actions shall not be considered a breach of contract and the Citadel shall not be obligated to refund any amount already paid pursuant to this agreement. 

Policy Notes:

As of July 1, 2008, Federal Financial Aid regulations prohibit the use of excess financial aid to pay off past-due balances from a prior academic year. Federal, State and Institutional assistance are applied to your current academic semester.