Student Account Financial Holds

Delinquent Student Accounts Policy (5-005)

Students with a “hold” on their account should first check the status of the account on LESESNE GATEWAY. If the student owes for a prior term or current term and it is after the payment due date for the term, a financial hold may be placed on their student account.

Financial Holds may be attributed to outstanding balances from a prior or current academic period; adjustment for financial aid; return of funds to an NSF (Nonsufficient funds) payment that was returned from a financial institution etc. These are a few examples in which a financial hold is placed on a student’s account. This is set on a student account by Student Business Services and will deter a student from registering for future courses, obtaining their academic transcript, and/or receiving their diploma. Once the financial holds are set on a student account, it remains active until the outstanding balance is paid in full.

Since the placing and removing of “holds” is a manual process, the payment of a past due billing through the payment gateway on LESESNE GATEWAY will not automatically remove it. If this is your situation, you will need to contact Student Business Services office, to have it removed.

For further assistance, students can contact Student Business Service office at 843-953-5254 or by email at SBS@citadel.edu.