Welcome to The Citadel

The My.Citadel.edu Student Portal is used to house and communicate with students the tools and resources available to help them succeed. 

Navigate to my.citadel.edu and login with your “username@student.citadel.edu” and current password

*Tip: Bookmark this page on your browser for easy access! 

You will be prompted to install the Microsoft Authenticator App when you sign into my.citadel.edu for the first time.

Be sure to follow the installation tutorial carefully, as the instructions require both a mobile device and a computer to complete. (Install Guide)

Once you have configured the Microsoft Authenticator App, You can reset your Citadel password here: RESET YOUR PASSWORD (passwordreset.citadel.edu)

• Password requirements: Must contain at least 12 characters, Use of uppercase letters, numbers are encouraged.
• You will not be able to use old passwords, common Citadel words, or easy to find personal information (i.e. birthday, Citadel, bulldog, etc.)

The portal homepage is comprised of cards. Each card relates to a different resource or tool available to our students. 

*Tip: By pressing the flag at the top right of each card you can save that card to your homepage for easy access. 

To find a card you may be interested in scroll to the bottom of the page and click “discover more” this will bring you to an option to search from all the cards available. 

For additional assistance contact The Citadel ITS Help Desk at:

Help Desk
Monday – Friday: 7:00 AM – 5:00 PM
Saturday – Sunday: Closed
Phone: 843-953-HELP(4357)
Email: helpdesk@citadel.edu

Log in to my.citadel.edu and click on the Microsoft 365 card.

Click the App Launcher (a grid icon in the top-left corner) and select Outlook from the list.

Click here for helpful tips on setting up your Outlook account and creating a digital signature. 

You can find the name of your academic advisor in My.Citadel Student Portal by searching for the “advisor” card.

Once you have located the name of your advisor you will then need to send them an email requesting an appointment to discuss your courses for the upcoming semester and overall degree plan. To find your advisors contact information simply search their name on The Citadel webpage. 

• To view student registration windows for each semester visit the registrar’s webpage here.
• To view your major’s academic map click here. Remember, as a Veteran or Active Duty student your course requirements may be different than those listed on your map due to prior coursework and ROTC affiliation. 
• Click here to download a how-to on registering for courses.

The Citadel uses Degree Works to track student’s degree plans, completion information, and GPA/Academic Status. You can find your Degree Works page by searching for the “degree progress” card in the student portal and clicking “view audit.”

For more information on Degree Works or how to navigate your degree audit click here.

All students using VA Education Benefits will need to register with VA Works, our certification management software. 

Start by creating your profile on VA Works at https://va.citadel.edu (5 min)

If you do not know your VA file number enter N/A, we can determine this information at a later date. 

Start by using your Citadel email (i.e., jsmith@student.citadel.edu) and Citadel password to log in and then enter your information.

Once you have your profile created, you can then submit a certification request. This form must be completed each semester and allows us to submit your tuition and expenses to the VA for payment. Please complete this form asap after you have registered for courses.

What if I need help?
Not to worry, we are here to help!

You can view a help article here, call us at 843-953-9824 or email us at  VA_Benefits@Citadel.edu for assistance.

The Veteran and Active Duty Student Handbook was created just for you! It has policies and procedures you will need to know to be successful and prepared for your time at The Citadel. Click here to download a PDF and save it to your desktop.

You can also request a printed copy in-person at the Veteran Student Success Center.